At SmartForce Connect, we understand that your privacy matters. When you're considering automated testing solutions for your business, you need to know exactly how we handle your information. This policy explains our practices in straightforward terms – no legal jargon that leaves you guessing.

We operate under Malaysian privacy laws and regulations, including the Personal Data Protection Act 2010 (PDPA). But beyond compliance, we believe in treating your data with the same care we'd want for our own.

We collect information that helps us understand your testing needs and provide relevant solutions. Here's what that includes:

• Contact Information: Your name, email address, phone number, and company details when you reach out to us
• Project Details: Information about your current testing challenges, technology stack, and project requirements
• Website Usage: How you navigate our site, which pages interest you, and how long you spend reviewing our services
• Communication Records: Our email exchanges, phone conversations, and meeting notes to ensure continuity in our discussions

We don't collect sensitive personal information unless it's directly relevant to your testing project requirements. If we need additional details, we'll ask explicitly and explain why it's necessary.

Your information serves specific purposes that directly benefit your experience with our services:

We don't sell your information to third parties or use it for purposes unrelated to our testing services. If you've expressed interest in our learning programs, we might share updates about upcoming courses, but only if you've indicated interest in professional development opportunities.

We share your information in limited circumstances, always with clear reasons:

• Service Providers: Trusted partners who help us deliver our services, such as cloud hosting providers or communication platforms, bound by confidentiality agreements
• Legal Requirements: When required by Malaysian law or legal processes, though we'll notify you unless legally prohibited
• Business Transfers: If SmartForce Connect undergoes a merger or acquisition, your information would transfer with appropriate protections

We never share client project details with other clients. Your testing challenges and solutions remain confidential between us.

We protect your information using industry-standard security measures appropriate for our size and scope of operations. This includes encrypted data transmission, secure storage systems, and access controls that limit who can view your information.

Your data is primarily stored on servers located in Malaysia, ensuring compliance with local data protection requirements. When we use cloud services, we ensure they meet appropriate security standards and data protection commitments.

We retain your information for as long as necessary to provide our services and meet legal requirements. Contact information and project details are typically kept for seven years after project completion, while marketing preferences are maintained until you withdraw consent.

Our website uses cookies to improve your browsing experience. Most are essential for basic functionality – helping you navigate between pages and maintaining your preferences during your visit.

We also use analytics cookies to understand which content is most helpful to visitors. This helps us improve our resources and better address common testing challenges. You can control cookie preferences through your browser settings, though some features may be limited if you disable certain cookies.

We review this privacy policy annually and update it when our practices change or legal requirements evolve. Significant changes will be communicated directly to active clients and prospects, while minor updates will be posted on our website with revised dates.

If you have questions about changes or how they affect your information, don't hesitate to reach out for clarification.

This privacy policy is governed by Malaysian law, particularly the Personal Data Protection Act 2010. Any disputes related to privacy matters will be resolved according to Malaysian legal procedures and jurisdiction.

We're committed to maintaining your trust through transparent data practices and responsive communication about your privacy rights.